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Complaints Procedure
Last updated: August 2026
We take great pride in our work, but if something isn't right we want to put it right quickly. This procedure explains how to raise a complaint with Armstrong Roofing & Building Limited and what you can expect from us.
How to complain
Please contact us as soon as possible by email at office@armstrongroofing-uk.com or by phone on 0330 043 2959. Give us your name, address, a description of the issue and, where possible, photographs. This helps us resolve things faster.
Our commitment
We will:
- Acknowledge your complaint within 3 working days
- Investigate fully and fairly, keeping you informed
- Provide a written response and proposed resolution within 14 working days wherever possible
- Carry out any agreed remedial work promptly and at no cost where it falls within our responsibility
If you are still not satisfied
If we cannot resolve your complaint to your satisfaction, we will set out the reasons in writing and, where relevant, signpost you to any applicable trade body or independent dispute resolution service. Your statutory rights are unaffected.
Questions about this policy?
Contact Armstrong Roofing & Building Limited — Company No. 17398817, registered in England & Wales.